ARCHTICS TICKETING SYSTEM HELP UPDATE

Attend Service Reviews with clients to discuss previous SLA performance and understand future plans.

Provide reporting to be used in service reviews with clients and internally.

Uncover and recognize any risks that threaten agreed-on SLAs, executing relevant mitigation plans for anything approaching an SLA breach.

Collaborate effectively with internal and external colleagues to resolve incidents that the LiveServices team is unable to resolve themselves.

Provide technical and operational mentorship to Junior Analysts and Analysts Responsible for leading LiveOps delivery to stakeholders and removing or escalating any blockers which could impact Service Quality. The Live Operations Lead will be the operational leader of the shift. The Live Operations Lead is responsible for supporting the IT Operation delivery of our clients IT Service within the agreed SLA s for each client. Publisher payments & similar BAU coordination. Product Requests for A/B testing or product related testing. Work with the product team to address Tech issues, new product testing and driving efficiency. Own performance measures / optimization processes for campaigns. Own customer queries / tickets are involved. Source of truth for revenue reporting & billing processes for the entire business. Safeguard user experience of Ads on Flipkart App. Initiates, leads and implements process improvement projects

Identifies issues, presents solutions to problems. Own annual and quarterly planning relevant to the function. Plans and commits to SLAs & TATs by managing resources and infrastructure Presents Ad Operations POV in business reviews and meetings. Measure and improve Operational goals/activities using data Makes plans and executes to deliver business metricsД¬ollaborates with internal/external teams to deliver critical initiatives across the Org Own development & progress of team members via regular coaching and feedbackДЄssigns appropriate work and holds team members accountable for performance The person should have the ability to run Ad Operations independently on a day to day basis. The person in the role must be a problem solver and contribute to 3 areas People Management, Revenue Delivery and Product Improvement. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Responsibility, flexibility, and reliability.Strong ability to actively reach out to key contacts in order to resolve issue.Ability to identify complicated requests and escalate accordingly.Strong problem solving skills able to independently resolve issues that are raised by users.Experience with web based application technologies (HTML, CSS).Friendly and patient communication skills a must.Pronunciations needs to fit global audience.Fluent written and spoken English, language skills a must.Excellent written and verbal communication skills.Flexibility to work in rotational shift.

Support project teams with system quality assurance.

Support documentation of FAQ or known issues via KB articles and user guides.

Learn a set of applications to be able to provide user guidance & training.

Proactively reach out to key 2nd/3rd level contacts to resolve issues.

ARCHTICS TICKETING SYSTEM HELP UPDATE

Responsible for coordinating content update processes.Responsible for managing the tickets within Service Now.Resolve enquiries & problems concerning the cloudon premisecustom applications.Learn the respective applicationstool to be able to support all client users.Work with business people to have a real time understanding of business problem and, design the solution which really fits into needs. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. Inviting applications for the role of Consultant- IT Ops support Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Operations Management / Process Analysis (78)ДЄpplication Programming / Maintenance (17)ДЄmazon Development Centre India Pvt.

Archtics ticketing system help